TERMS AND CONDITIONS

CORRECT INFORMATION

Please check that you give us the correct delivery address at time of ordering as if it comes back to us we know you will be disappointed. We are however very nice people and as a result we will resend your order to you again (after checking with you for the correct address). Additional charges may apply.

PAYMENT & SHIPPING

Payment Details - All prices are shown in NZ dollars. Your shopping cart displays the goods you have purchased. Discount codes & any shipping costs are calculated during checkout, before payment. We accept Visa and Mastercard credit card payments via Paypal. Paypal is secure and encrypted and your credit card number will not be stored. You do not need a PayPal account to pay by credit card using Paypal.

We accept payment through Afterpay and all terms and conditions for payment using Afterpay can be found on their website. All orders are processed pending availability and credit verification.

Lost or Damaged Items. If a package does not arrive, or it arrives damaged, please contact us within ten days from confirmation of dispatch to claim insurance on the item. We will require your details and the details of the item that was lost or damaged.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:

• The item is seized by Customs or any other government agency

• The item is sent to a country where no postal or courier service exists

• The loss or damage is the result of an event beyond our reasonable control

• The loss or damage occurs after delivery

• The item was authorised to be sent without tracking or without insurance

RETURNS POLICY

Our Strict 7 Day Return Policy for Online Items applies (Any items outside of this time will not be accepted) - All items must be returned in their original condition with no sign of wear or marking, with all swing tags and packaging intact. If Rangiora Shoe Lines deems the shoe as an unacceptable return you will be liable for all costs to return the shoes to you on our behalf.  We also require a proof of purchase in the form of either an order number or receipt.  Please email us that your will be returning so we know to expect your return.
For your protection, please send by Track and Trace method as they are your responsibility until they are delivered to us.
Your refund will be credited to the original purchaser's method of payment and WILL EXCLUDE SHIPPING COSTS.
Please note: Sale items are not eligible for returns or exchanges for any reason. (sorry but absolutely no returns on Sale Items)!
Returns not sent in their original condition, without a proof of purchase, or past 10 days will be accepted at our discretion only.
All items must be returned to: Rangiora Shoe Lines, 8 Sequoia Way, Rangiora, 7400

Our Return Policy for In Store Purchases - Items may be returned for a replacement item or at the Stores discreation a Store Credit can be given. Rangiora Shoe Lines does not provide refunds under any circumstances on Instore purchases for any reason. We do not give a Store Credits for a simple change of mind. We provide at time of purchase the best fit service for your foot.

CARE INSTRUCTIONS

Using a protective spray should be the very first thing you do when you receive your leather goods. All footwear and handbags, whether they are suede or leather, needs to be protected with synthetic (stay away from the oil based versions) water proofer before use. Rangiora Shoe Lines recommends Woly Combi Care Water Proofer Spray. Reapply protector every 3-4 weeks to keep the leather soft and resilient. Wear with Care Handbags and Footwear. NEVER overfill your handbag or evening bag, as this can put stress on seams, fastenings and straps and spoil the shape.

Please try hard to keep the load reasonable. Light leathers should be treated with extreme care denim and dye can (and probably will) rub off on to the leather with no easy way of removing. Ensure your denim is colour fast White Handbags are extremely sensitive to light, and the leather will turn yellow if it is exposed for too long to spotlights, fluorescent lamps or natural sunlight. Avoid handling your bag after applying foundation, perfume, body or hand creams, this will stain the leather. Do not place your Rangiora Shoe Lines bag on the floor, use a handbag hook. Any tough surfaces will possibly scratch the leather. Patent Leather can be rejuvenated with Vaseline. Use a soft cloth and gently apply a small amount to your product. Rub gently until surface is shiny. Wearing footwear and handbags often will inevitably result in rub marks, where the leather brushes against clothing etc. Rangiora Shoe Lines recommends you swap your bags often to avoid constant rubbing and wear on one bag. For stronger leathers (nappa or pull-up), protect, waterproof and moisturise with a product like Elephant Leather Preserver. Be sure to test any care products on a spot of the leather not easily visible e.g. Inside seam or pocket. Always apply cleaning and protective product to a soft cloth, not directly on the bag. Suede leather footwear and handbags should be regularly brushed with a soft suede brush. Minor stains and marks may be removed with a suede eraser. The leather should retain it’s colour and appearance if it is regularly treated with synthetic water proofer. These preparations make the leather water repellent, and in particular, impart grease and dust repellent. Suede that has been rain-marked should be allowed to dry naturally and then brushed up with a suede brush. For serious stains, it is best to see a professional. When storing suede, wrap leather handles or straps in cloth so they do not rest against the suede and leave blotches. Leather does not like water. Wipe off a wet leather handbag or footwear item immediately and let it air dry. Never use a blow dryer to dry a handbag or footwear item. If your bag has a chain handle, dirt may accumulate in the chain links causing it to come off on your shoulder. You can avoid this by cleaning the chain with a small tooth brush or the corner of a soft cloth. Always store the chain inside the bag to avoid any scratching or indentations on the leather. Keep fasteners and zips running smoothly by running pencil lead over the open teeth. Driving in heels may damage the heel and back of your shoe, so remove where possible to change into footwear designed for driving. Take your handbags and footwear out regularly and let them breathe to prevent any dust and mildew forming, they also like to be seen. A little TLC will ensure your goodies can be worn for longer.

WARRANTY & CARE - ABOUT OUR WARRANTY

Wear and tear on a pair of shoes is quite normal. We expect and design for ladies with busy lives involving a huge range of activities. This takes a natural toll on our footwear. It's also fair to say that ‘wear and tear’ is very subjective along with our own personal expectations on how long a product should last.

Footwear requires care if they are going to perform and wear the way they were intended. Rangiora Shoe Lines is not liable for shoes that show normal wear and tear over time (which is subjective but approximately one season 6 months). Scratches and abrasions are inevitable under routine use. Outsoles/soles support many times our own body weight and will wear down overtime (which is subjective but approximately one season 6 months).

FOOTWEAR CARE GUIDELINES

How a shoe wears will vary from person-to-person as well as from shoe-to-shoe and depends on intended product use. Factors such as the way you walk, weight, load and terrain have a dramatic effect on wear. Shoes such as our soft Sports Luxe styles that utilize climbing rubber are designed for specific conditions and will generally experience faster wear time than standard rubber outsoles, especially when worn daily for casual use on cement and carpet. All shoes will inevitably show wear and tear. This is not considered to be defective. Please note that carpet and cement wear rubber considerably faster than natural surfaces like wood and earth.

  • Of course, the first step is always the same: purchase shoes that fit properly.  This assures that shoes bend in the places designed to bend while providing the greatest support to feet. When shoes are not a correct fit, they are forced to bend in places not designed to bend and this accelerates breakdown and wear. So, first get the right shoes for your feet.

  • Prevent breakdown by alternating footwear. If your shoes normally last one year, buy a new pair when the first pair is 6 months old. By alternating, your feet will tell you when the older pair is worn out. If you've been wearing your shoes for a while, you can look at them to detect a wear pattern (usually visible in the sole and or stressed leather in the upper).

  • Shoe repair specialists recommend bringing your shoes in for a "check-up", about 3-4 months after you buy them. They can help you detect the wear pattern and determine if they need any preventive work to help them last longer.

  • Taking time to take care of your shoes will allow them to perform at their peak as long as possible. Here are some tips to extend the life of your shoes.

  • Consult your retailer and or shoe repairer for advice on creams to nourish the leathers, to clean the leather or to waterproof protect your leathers.

  • To remove dirt, stains etc., use a clean rag or fine bristle brush

  • Do not put shoes in the washing machine or dryer. Do not dip the shoes in water or rinse them under the tap.

  • If you completely wet the shoe, fill the shoe with dry paper and leave for 1 hour. Remove the paper and repeat until the shoe is completely dry.

  • Allow shoes to dry at room temperature overnight. DO NOT dry shoes near heat sources such as space heaters, open fires, or hair dryers, never directly in the sun.

Please see 'Cleaning Tips'  below for more details.

THINGS THAT VOID OUR WARRANTY

  • Any alterations such as heel taps or resoling

  • Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation and or lifestyle.

  • Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents

  • Damages due to wear & tear may occur on the toe of the shoes (like scuffing of the top surface of leather thus removing colour and pattern) and increases of the leather or heels, resulting from how they are used. Such incidents of wear and tear are not typical for replacing or exchanging the product. Please note, these are 'worn' not defective

  • We are not liable for repairing shoes which show normal wear and tear, these are 'worn' not defective

  • Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation and or lifestyle, these are 'worn' not defective

  • Poor fit.

  • Fit issues that arise after the shoes have been used. Fit issues should be resolved before the shoes are worn. If you are in doubt about the fit of your new shoes, we suggest wearing them around the house for a few hours and / or bringing them back to your retailer for assessment (within 7 days of purchase).

  • Any damage incurred from washing machines or do-it-yourself repairs.

 

TIPS TO KEEP YOUR SHOES LOOKING THEIR BEST...

 

 CLEANING YOUR GORGEOUS SHOES: 

  • Do not leave your in the sun, in a hot car or other similar high heat environments dry only in the shade, in a dry and ventilated place.

  • Soft brushes or dry sponges or soft cloth are the most suitable for cleaning. If necessary moisten a cloth and use mild soap.

  • Never use a washing machine or dryer for the shoes, do not soak the shoes in water, or rinse them under the tap.

 

ODOR

  • To prevent your from presenting odor, it is important to allow them to rest for 24 hours after use.

  • If the shoes present some odor, use an antiseptic powder and let them rest for two days. Before wearing them, remove the excess powder with a dry cloth.

 

MAINTENANCE

  • For smooth materials, we recommend to use shoe tinted creams to touch up scratches and nourish your leathers. For other materials, only use a sponge or a soft bristle brush, making circular motions and or seek further advice. 

  • Keep your shoes out of boxes (or if in a box keep the silica sachet to take moisture out), always keep in dry and ventilated places, avoiding dark and humid places that can trigger a fungus / mould to grow.

 

GARMENT CARE... 

THE LABEL

Always follow the instructions carefully. They provide specific details on how to care for your garments

 

GETTING TO KNOW YOUR FABRICS

The garment composition can be found on the inside of each garment.
Cotton – Shrinks if washed at high temp. Irons well. Wash colours separately the first time. Cotton is cool, flexible but creases easily
Silk Blend – Does not tolerate high temp. Do not spin. Dry iron at a low temp setting. Stubborn stains must be removed prof form this delicate fabric.
Rayon/Viscose – Do not spin, to prevent garment from becoming misshapen. Low resistance when damp. Highly flammable. Considerable static builds up.
Polyester/Nylon/Lycra – Extremely sensitive to heat. Wash in luke warm water. Iron at a low temperature setting. Highly flammable and static builds up. Does not crease easy.

REPAIRS

Any items purchased from the Rangiora Shoe Lines online store that require repair, please contact us immediately on 03 313 8444 or email info@rangiorashoelines.co.nz. We hope that you are completely satisfied with your order. If for any reason you wish to return your order or a portion of it for repair, please notify us within 7 days of receiving your order. We are happy to refund the full purchase price minus the cost of shipping of any item returned in its original condition after such notification. Sale items are not eligible for returns or exchanges for any reason. Returns not sent in their original condition, without a proof of purchase, or past 7 days will be accepted at our discretion only.

PRIVACY STATEMENT

SECTION 1: WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address. When you browse our store, we also automatically receive your computers internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: With your permission, we may send you emails about our store, new products and other updates. We will not send unsolicited emails and you can unsubscribe at any time. SECTION 2 CONSENT When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. SECTION 3: PAYMENT The third-party provider used by us (Paypal) will only collect, use and disclose your information to the extent necessary to allow them to perform the payment services they provide to us. They do not store your credit card details unless you choose to do that. You do not need an account with them to pay by credit card you can pay as a guest. Please note your credit card charge will appear as Rangiora Shoe Lines Accessories SECTION 5: SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Rangiora Shoe Lines will not see your credit card details. By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.